About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Find out more about us at www.accenture.com.

What you’ll do

We are seeking an experienced and dynamic SME (Subject Matter Expert) for Tools Lifecycle Management to oversee and optimize the entire lifecycle of our enterprise tools. This role is crucial in transitioning our current operating model, refining operational procedures, and establishing a robust environment management framework. The ideal candidate will have a deep understanding of IT operations, incident and problem management, and experience in defining and automating environment management models.

This role requires candidates to have Australian citizenship with preference to those with security clearance.

Key responsibilities

Transition of Existing Operating Model

• Lead the transition of the current operating model for tools lifecycle management, ensuring minimal disruption to ongoing operations.
• Perform detailed analysis of existing tools, workflows, and procedures to identify gaps, inefficiencies, and areas for improvement.
• Collaborate with cross-functional teams to ensure a smooth transition, capturing all critical knowledge and documentation from existing operations.

Incident, Problem, and Request Management

• Manage and oversee incident, problem, and request management processes related to enterprise tools, ensuring timely resolution and minimal impact on business operations.
• Develop and implement strategies to reduce the frequency and impact of incidents and problems, focusing on root cause analysis and long-term solutions.
• Ensure that all service requests are handled efficiently, and that user satisfaction remains high throughout the tools lifecycle.

Define the Environment Management Operating Model

• Design and implement the necessary components for the Enterprise Service Management (ESM) tools, including resolver groups, queues, forms, and categories.

• Create detailed documentation and frameworks that outline the management of environments, including development, testing, staging, and production.
• Implement best practices for environment management, ensuring consistency, reliability, and security across all environments
• Lead initiatives to automate environment management tasks, reducing manual effort and increasing efficiency.

Establish Required ESM Tool Components

• Design and implement the necessary components for the Enterprise Service Management (ESM) tools, including resolver groups, queues, forms, and categories.
• Work closely with IT and business teams to ensure that ESM tools are aligned with organizational needs and provide the necessary functionality to support operations.
• Regularly review and refine ESM tool configurations to adapt to changing business requirements and enhance user experience.
• Train and support teams in using ESM tools effectively, ensuring they are fully equipped to handle their roles within the environment management framework.

Here’s what you need

• Experience in procurement, packaging, and distribution of enterprise tools or similar roles
• In-depth knowledge of procurement processes, software packaging, and IT distribution methods
• Proficiency in software management tools and platforms.
• Knowledge of licensing agreements and compliance requirements
• Understanding of AWS and/or Azure cloud platforms is an advantage
• Experience with enterprise software deployment in large organizations is preferred
• The ability to quickly develop prototypes and proof of concepts will be highly regarded

Benefits of working at Accenture:

• Holistic well-being program including health insurance
• Life & Salary Continuance Insurance
• 18 weeks paid parental leave
• Long & short-term career break opportunities
• Structured career development program
• Local and international career opportunities.
• Certified as a Family Inclusive Workplace™
• Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
• We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!

We are a WORK180 Endorsed Employer, to see our benefits and policies click here.

All our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You’ll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Equal Employment Opportunity

At Accenture, we recognise that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day.

Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need.

We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email [email protected] and cite the relevant Job Number, or contact us on +61 2 9005 5000.

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