Spa Receptionist (Casual)

About the Company

Marriott International portfolio of brands includes JW Marriott alongside 29 other Marriott brands. Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

We are looking for a Spa Receptionist to join the team on a Casual basis!

JW Marriott Gold Coast Resort & Spa is redefining the luxury day spa experience on the Gold Coast with our innovative Spa by JW that soothes the mind, lifts the mood and re-energizes the body. It's all about demystifying the experience and delivering the four hallmarks of our treatment concept: Calm, Nourish, Invigorate, and Renew. A visit to the Spa by JW is designed to enhance the well-being of our mindful and fulfilled guests.

About the role

We are looking for a warm, enthusiastic Spa receptionist to join our Spa by JW on a casual basis with 3 days per week availability. The role requires a strong sense of teamwork to ensure the superb delivery of our exceptional services and treatments. It is an outstanding opportunity for a person with a background in customer service. Prior spa experience is favourable and computer skills are essential. An ability to set priorities each and every day and to focus on the spa's performance targets will help you succeed in this role.

Critical responsibilities:

• Schedule services for individuals and large groups using spa/salon reservations software system.
• Call guests to confirm scheduled services. Answer questions about available services.
• Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager.
• Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival.
• Promote and sell spa/salon services.
• Process guest payments for spa/salon services and obtain payment authorization as needed

Successful Candidates will have:

• You have excellent personal presentation standards and professional phone etiquette
• You are guest centric, a team player, and have a positive attitude
• You have previous experience as a spa receptionist
• Strong communication skills and a warm personality
• Good computer skills with Microsoft Word/Excel and Outlook.
• Retail sales skills an advantage
• Availability on Monday, Tuesday and Wednesday

The Benefits

• Enjoy the benefits of:
• Unlimited strategic development and career opportunities
• Generous accommodation and food and beverage discounts including all properties within the Marriott International group
• Recognition programs to keep you motivated
• The best hotel training opportunities provided
• Wellbeing and mindfulness programs to ensure you stay healthy

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.