7-Eleven

Customer Care Consultant

  • 7-Eleven
  • VIC
  • Part Time
  • About 2 months ago

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Are you passionate about customer service, do you love to make customer smile? We're on the lookout for a Customer Care Consultant to join our small and awesome team and help us deliver top-notch service to our customers!
This role works in our Richmond office on Mondays, Tuesday and Thursdays and from home on Wednesdays and Friday. You will work a rotating roster with hours between 8am and 6pm.
We are human centred organisation and our people are at the core of everything we do. This is a true place to learn and grow whilst developing your career. Through our agile structure, we enable our employees to drive their own work – with a lot of autonomy and have fun along the way!
Firstly, what we offer you!
  • Flexible work environment (WFH Wed & Fri)
  • Store discounts, and free 7-Eleven Coffee
  • Bonus & incentive program
  • 1 days paid volunteer leave per year
  • Unlimited access to LinkedIn Learning, and a strong focus on learning and development
  • Social club, Open committee with regular events
What you’ll be doing
  • Handle calls and emails, making sure every customer feels heard and supported
  • Aim for first-call resolutions, making sure our customers' needs are met quickly and efficiently
  • True case management of customer issues, using the best channels to get things sorted
  • Find ways to make our processes simpler and more efficient, so we can focus on what matters most—our customers!
About you
  • A passion for customer service
  • Awesome communication skills, both written and verbal.
  • A knack for solving problems and paying attention to the details that matter.
  • The ability to handle tough calls with empathy and professionalism.
Don’t worry if you don’t tick all the box’s for this role, we encourage you to still apply.
At 7-Eleven our people are at the heart of everything we do. The rich diversity that every individual brings makes the ordinary moments extraordinary for everyone.
We are committed to creating a workplace that fosters inclusion and celebrates diversity, where every single 7-Eleven team member feels heard, valued, and respected no matter who you are or what diverse characteristics reflect your unique identity.
To find out more about our current opportunities follow us on LinkedIn or view our careers page.
#LI-DNI

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